Chat Assist

Overview

• Overview - Insights

Managing Your Knowledge Base - Chat Assist

• Overview
• Creating and Managing Crawls - Chat Assist
• Document Specific Q&A

Agent Configuration - Chat Assist

• Overview - Agent Creation
• Linking Knowledge Bases to Assistants
• Customizing Agent Behavior

Widget Management

• Overview - Widget Configuration
• Interacting with a widget
• Customization Options for Widget
• Linking a widget to an assistant
• Embedding a Widget
• Configuring Live Agent Handoff in the RightPage Widget

Conversation Management

• Overview - Conversation Management
• Understanding Session Attributes
• Viewing a conversation

Analytics and Insights

• Analyzing Insights Data
• Downloading Insights Data